A Strategic Guide To The Secret Languages That Open Doors Everywhere From The Doctor's Office To The Auto Mechanic's

It's a complicated world out there. Encounters that once were simple — talking to a doctor, booking a hotel room, finding a lawyer — are now like micro-excursions to a foreign land. Say the Magic Words is your passport to these daily encounters. Each chapter is a crash course in the culture of a specific field, its buzzwords, policies, and the attitudes of its insiders.

You'll learn the "magic words" that unlock information and secure cooperation and the "absolute no-no's" that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. Part phrasebook, part street map, part etiquette guide, Say the Magic Words is an indispensable resource.

Includes information on: waiters, hotel reservation agents, doctors, therapists, realtors, general contractors, lawyers, car salesmen, auto mechanics and funeral directors